Welcome to Lush Metic’s FAQ section! As a global provider of professional-grade artistic supplies, we’re here to answer all your questions about our products, shipping, payments, and more. Our artist-focused approach means we understand your creative needs and the importance of reliable service.
About Our Products
1. What types of products does Lush Metic specialize in?
We specialize in professional-grade artistic supplies including:
- High-quality body paints for all skin types
- Vibrant face paints designed for durability
- Professional makeup kits
- Special FX materials for theatrical and creative projects
- Tattoo supplies for artists
2. Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin, but we always recommend:
- Performing a patch test before full application
- Checking individual product descriptions for specific formulations
- Consulting with a dermatologist if you have severe allergies
3. How do I choose the right products for my project?
Consider these factors:
- Duration: Need long-lasting? Look for our “Pro Longwear” line
- Skin type: Oily, dry, or combination skin formulations available
- Event type: Theater, photography, or casual use
- Climate: We offer temperature-resistant options
Shipping & Delivery
1. What shipping options do you offer?
We provide two artist-focused shipping methods:
- 🚀 Express Professional Service: $12.95 flat rate via DHL/FedEx (10-15 business days after 1-2 day processing)
- 🎨 Free Creative Delivery: Free on orders over $50 via EMS (15-25 business days after processing)
2. Do you ship worldwide?
Yes! We ship globally to empower artists across continents, excluding:
- Certain Asian regions with customs restrictions
- Some remote locations where delivery isn’t reliable
3. How are delicate items packaged?
Every order receives our artistic care:
- Professional-grade protective materials
- Temperature-sensitive item protection
- Discreet purple packaging (our signature!)
- Customs documentation for smooth clearance
4. What if I need my supplies urgently?
Artist Tip: For time-sensitive projects, order at least 3 weeks in advance and select express shipping. This accounts for processing and potential customs delays.
Returns & Exchanges
1. What is your return policy?
Your satisfaction fuels our creativity. Our policy includes:
- 15-day return window from delivery date
- Original packaging required
- Unused products only (for hygiene reasons)
- Return shipping paid by customer (unless damaged in transit)
2. What if my order arrives damaged?
We carefully package all orders, but if damage occurs:
- Take photos of the damaged items and packaging
- Email them to [email protected] within 48 hours of delivery
- We’ll arrange replacement or refund (including return shipping if needed)
3. Can I exchange a product for a different color/formula?
Due to hygiene standards, we can only accept exchanges for unopened, unused products in their original packaging. Contact our support team to discuss options.
Payments & Accounts
1. What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
2. Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
3. Do you offer discounts for bulk orders?
Professional artists and theaters ordering in bulk should contact [email protected] for special pricing options. We love supporting large creative projects!
Contact & Support
1. How can I contact customer service?
Our El Paso-based support team is available via:
- Email: [email protected]
- Mailing Address: 2891 Birch Street, El Paso, US 79936
2. Do you offer product recommendations?
Yes! Our team includes professional artists who can suggest products based on:
- Your specific project needs
- Skin type considerations
- Budget parameters
- Desired effects
At Lush Metic, we’re more than a store—we’re partners in your creative journey. From our El Paso headquarters to your studio, we deliver the tools that transform vision into reality. Have a question we didn’t cover? Email us at [email protected]!