Privacy Policy

At Lush Metic (“we”, “us”, or “our”), we respect the privacy of professional artists and creative specialists who use our premium body paints, special FX materials, and makeup products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lushmetic.com or make purchases from our global store.

1. Information We Collect

To provide our professional-grade products and services, we collect:

• Personal Identification Information: Name, email address, shipping address, phone number, and professional affiliation (studio/theater) when you create an account or place an order.
• Payment Information: Credit card details (processed securely through PCI-compliant services), PayPal email, and billing address. We do not store full payment details on our servers.
• Professional Purchase Details: Order history, product preferences (body paints, special FX, etc.), and bulk order requirements.
• Technical Data: IP address, browser type, device information, and cookies data to improve your shopping experience.
• Communication Records: Emails with our support team regarding payment issues, bulk orders, or product inquiries.

2. How We Use Your Information

As a provider for professional artists, we use your data to:

• Process and fulfill your orders for body paints, makeup, and special FX products
• Provide secure payment processing with fraud protection
• Offer professional customer support for studios and individual artists
• Improve our product offerings for the special effects and professional makeup community
• Send order confirmations, shipping notifications, and professional product updates
• Prevent fraudulent transactions and enhance website security
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We respect the professional nature of your work and limit data sharing to:

• Payment Processors: Secure third parties (Visa, MasterCard, PayPal) for transaction processing
• Shipping Providers: Necessary delivery information to fulfill global orders
• Professional Service Providers: Fraud detection services, IT security providers, and business analytics
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve professional artists worldwide (excluding certain restricted regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We protect your information with the same care we apply to our premium products:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to sensitive data
• Secure storage with access controls

While we implement rigorous security measures, no electronic transmission or storage is 100% secure. We encourage professional clients to use strong passwords and monitor account activity.

6. Your Rights as a Professional Client

Depending on your location, you may have rights to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent where previously given
• Receive your data in a portable format

To exercise these rights, contact us at [email protected] from your registered email address.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your professional preferences (product categories, currency)
• Analyze site traffic for professional artists’ needs
• Improve checkout experience for bulk orders
• Provide secure login and fraud prevention

You can control cookies through your browser settings, though this may affect certain website features essential for professional purchases.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to professional account holders via email.