At Lush Metic, we cater to professional artists and creative specialists worldwide with our premium body paints, special FX materials, and professional makeup products. Our shipping and returns policies are designed with your professional needs in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery timeframe: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available for orders over $50 via EMS

  • Delivery timeframe: 15-25 business days after shipment
  • Basic tracking included

Note: Delivery times may vary for international destinations and during peak seasons. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship globally (except certain Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We stand behind our professional products and want you to be completely satisfied with your purchase. Please review our policy below.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Processing Time: 1-2 business days for approved requests
  • Refund Method: Original payment method
  • Non-Returnable Items: Opened or used special FX products, face paints, and body paints (due to hygiene regulations)

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our professional support team at [email protected] within 15 days of receiving your order with the following details:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Lush Metic Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – wrong item, damaged, etc.]
Preferred Resolution: [Refund / Exchange for (specify product)]
Attachments: [Photos if item is damaged]

Thank you,
[Your Full Name]
[Your Professional Affiliation if applicable]
[Your Contact Email]

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days and provide:

  • Return authorization number
  • Shipping instructions (address and carrier information)
  • Special handling instructions if required for FX products

Step 3: Package and Ship Your Return

For professional products:

  • Repackage items securely in original packaging when possible
  • Include all original components (brushes, applicators, etc.)
  • Clearly mark your return authorization number on the package
  • We recommend using a trackable shipping method

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after return receipt
  • Refund Method: Original payment (credit card/PayPal)
  • Deductions: Original shipping costs are non-refundable unless return is due to our error

Exchange Process for Professionals

For professional artists needing different products:

  • Follow the same initial return process
  • Specify your desired exchange product(s)
  • We’ll ship the replacement once the return is received
  • Price differences will be charged/refunded as needed

Professional Artist Tip

For urgent performance needs, consider contacting us about expedited exchange options. We understand the time-sensitive nature of professional productions and will do our best to accommodate your schedule.

International Returns

For our international clients outside the US:

  • Return shipping costs are the responsibility of the customer
  • Customs documentation must clearly mark as “Returned Goods”
  • Refunds will be processed in USD and may be subject to exchange rate fluctuations

Special Considerations for Professional Products

Due to hygiene and safety standards in the professional makeup industry:

  • Opened or used special FX products, face paints, and body paints cannot be returned
  • Damaged items must be reported within 48 hours of delivery with photographic evidence
  • Special arrangements may be made for unopened professional bulk purchases

Contact Our Professional Support Team

For questions about shipping, returns or exchanges:

Note: This policy applies only to purchases made directly through lushmetic.com. For purchases through authorized resellers, please contact them directly for their policies.